We organise our maintenance work into the broad categories of responsive and planned work.
This helps us to meet the expectations of Tenants to get critical repairs fixed quickly and make best use of our resources by planning all other work. We are committed to providing a high level of service when responding to repairs.
We will:
- Attend to urgent maintenance within 4 hours
- Attend to priority maintenance within 2 working days
- Give Tenants clear and accurate information about when other repairs are planned to occur
- Endeavour to maintain properties to our Landlord clients’ asset standards as far as our resources allow.